Returns & exchanges

Returns and exchanges are designed to be straightforward and hassle-free, giving you flexibility if something isn’t quite right with your order. If you receive an item that doesn’t fit as expected or simply isn’t what you were looking for, you have options to make adjustments easily within a set return window. As long as the merchandise is unworn, unwashed, and still has its original tags attached, it can typically be returned or exchanged within 30 days from the date it is delivered. This policy is intended to give you enough time to try on your items at home and decide whether they work for your needs.

If you need a different size, the process is simple. You can send back the original item and place a new order for the size that fits you better. This ensures that you are not waiting for complicated exchanges and can quickly get the correct product without unnecessary delays. For customers shopping internationally, additional return guidelines may apply depending on location, and more detailed information is available through the appropriate support channels.

For those who prefer in-person service, returns and exchanges can also be handled directly at physical store locations. By bringing your purchase into a retail store, you can receive assistance from staff who will guide you through the process on the spot. This option allows you to complete your return or exchange quickly while also getting immediate support if you have questions about fit, style, or alternatives.

If visiting a store is not convenient, online returns provide another easy solution. You simply prepare your order details, follow a few guided steps through the return system, and choose the option that works best for you. The process is designed to be intuitive, allowing you to complete everything from home without difficulty. Once your request is submitted, you can select a preferred return method based on your needs.

In some cases, certain items may not be eligible for a traditional return. When that happens, there are still alternatives available. One option is to resell your item through a peer-to-peer marketplace, giving it a second life instead of letting it go unused. This process typically involves accessing the return system, entering your order information, and following prompts that may redirect you to a resale platform. After creating an account, the product details can be generated into a listing automatically, making it easier to put the item up for sale with minimal effort. Once reviewed and confirmed, the listing can be published and shared with potential buyers.

Customer support is always available if you need help at any stage of the return or exchange process. Whether you have questions about eligibility, timing, or the best method to use, assistance is available through multiple channels including chat, phone, and email. Support teams are available throughout the week with extended hours to ensure help is accessible when needed.

Overall, the return and exchange system is designed to prioritize convenience, flexibility, and customer confidence. Whether you choose to handle everything online, visit a store, or explore alternative options for non-returnable items, the goal is to make the experience as simple and supportive as possible.